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Post by andreasdavour on Apr 11, 2013 4:56:20 GMT -6
The question is simple. BHP have stopped communicating, and I know everyone now is all talking about the pdf edition that apparently someone else is putting out.
But, I have ordered a boxed set and not gotten it.
Have anyone gotten a box yet? Is it a scam or will there ever be any game, or some more communication?
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Post by funkaoshi on Apr 11, 2013 6:59:43 GMT -6
I'm waiting on a box too. I don't think it's a scam, since some people have gotten theirs. I had read online he was down to his last 40 boxes. Clearly he isn't that good at estimating how long things should take to get done.
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Post by stevemitchell on Apr 11, 2013 8:05:57 GMT -6
The boxed set does exist. I received mine a few weeks back. But, as noted above, the shipping has been slow for this.
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Deleted
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Post by Deleted on Apr 11, 2013 8:56:08 GMT -6
The question is simple. BHP have stopped communicating, and I know everyone now is all talking about the pdf edition that apparently someone else is putting out. But, I have ordered a boxed set and not gotten it. Have anyone gotten a box yet? Is it a scam or will there ever be any game, or some more communication? I work with John and Simon, let me apologize to all of you for the distress the delays have caused you. This is a primary reason I am not a fan of pre-orders. At any rate, John has posted the following information on his 'blog and I will offer it here. He has been having issues with the local branch of the USPS, apparently stemming from two levels of shipping. When he uses the more costly shipping method, the packages arrive in a timely manner. When he uses the less costly method, the boxes are delayed for weeks in transit. The problem has been so persistent between the two rates that John requested an official investigation which claimed to find "nothing wrong." ( carpgp.blogspot.com/2013/04/we-dont-know.html) All of use associated with the project regret the delays and hard-feelings arising from the delays. Like you, I'm looking forward to receiving my boxed set.
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Post by Haldo Bramwise on Apr 11, 2013 10:20:48 GMT -6
Hey guys,
I am sorry. I am having problems getting everything shipped anywhere in a timely manner and keeping up on emails.
Some of it is problems with the USPS and the other are personal problems (new day job that requires a great deal of my time and a new baby on the way in July that we have had some complications with but things seem just fine now).
I have tried to catch back up on emails today, but it is not easy to sort through them all.
But unless I have an emergency come up, all remaining DD orders are ready to ship and should ship in the next few days.
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mannclay
Level 4 Theurgist
...you know what you are not, what you are you cannot know... - insane sorcerer
Posts: 115
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Post by mannclay on Apr 12, 2013 20:16:53 GMT -6
I am also awaiting a box set. I ordered it Feb. 18th 2013. Been waiting since. Got an email from John Adams on March 6th apologizing for late shipment and with this quote: "I am sending you this email to let you know that your order will ship within the next couple of weeks and you will receive a USPS tracking number for it as well." Well, we are clearly past "within the next couple of weeks" and have not received no tracking number or anything. So, I still have hope that I'll see mine soon...with respect to John Adams who supposedly is doing all this work on his own.
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mannclay
Level 4 Theurgist
...you know what you are not, what you are you cannot know... - insane sorcerer
Posts: 115
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Post by mannclay on Apr 12, 2013 20:18:12 GMT -6
Hey guys, I am sorry. I am having problems getting everything shipped anywhere in a timely manner and keeping up on emails. Some of it is problems with the USPS and the other are personal problems (new day job that requires a great deal of my time and a new baby on the way in July that we have had some complications with but things seem just fine now). I have tried to catch back up on emails today, but it is not easy to sort through them all. But unless I have an emergency come up, all remaining DD orders are ready to ship and should ship in the next few days. Just read your post AFTER posting mine...good luck with the rest of your shipments
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Post by Falconer on Apr 13, 2013 11:26:51 GMT -6
I received mine without ever being emailed a USPS tracking number, FWIW.
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Post by Haldo Bramwise on Apr 13, 2013 12:35:02 GMT -6
I received mine without ever being emailed a USPS tracking number, FWIW. Yes, I forgot to email tracking numbers one weekend (about 30 orders).
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machpants
Level 5 Thaumaturgist
Supersonic Underwear!
Posts: 259
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Post by machpants on Apr 13, 2013 20:11:47 GMT -6
I have the DD box and App N and a Mullen box ordered, so I am eagerly awaiting all those!
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Post by legopaidi on Apr 19, 2013 12:19:57 GMT -6
I have the DD box and App N and a Mullen box ordered, so I am eagerly awaiting all those! Exactly the same here plus the X-Plorers box!
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Post by funkaoshi on Apr 19, 2013 14:25:44 GMT -6
Yeah, i'm waiting on everything he makes, apparently. Hah.
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Post by andreasdavour on Apr 24, 2013 13:24:42 GMT -6
So, can I get that tracking number I was promised more than a month ago, please? I'm quite annoyed at this point.
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Deleted
Deleted Member
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Post by Deleted on Apr 24, 2013 13:58:57 GMT -6
Hello, everyone. I'm Cameron DuBeers, one of the co-authors of Delving Deeper. I need to pass along some information on behalf of John, who cannot respond to your posts himself.
BHP seems like a big operation to some, this is thanks to the magic of the internet. We have folks around the globe contributing to the various projects. When it comes to some aspects of the company, however, physical product and shipping/handling ... BHP is a one man show. John.
Unfortunately, his immediate family has suffered a tragedy of heartbreaking proportions. It is of an intensely personal nature and I will not divulge the details, but suffice it to say John will be absent the internet and the "closed" sign is out at the BHP offices for a period of mourning.
How long? I have not been informed and refused to hazard a guess.
All I can offer is another apology from John, myself ... and I'll go out on a limb and include everyone involved in the project. We beg your patience and understanding while simultaneously acknowledging the shipping delays have been a growing issue.
My heart hurts for John and rest of his family. I'll field your questions as best I can while John is absent but please understand I'm physically far removed from where he is and I know little more than you. Once the writing was completed my role in Delving Deeper dropped off considerably to editorial assistance and occasional sounding board.
Once again ... BHP and its staff apologize for the delays. I'll post more here as I learn it but I need to give John a few days of privacy before I contact him.
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Post by funkaoshi on Apr 24, 2013 14:38:04 GMT -6
He posted terse message on his public company facebook page and as an update on his Appendix N Kickstarter. And to reiterate Cameron's main point, it's all kinds of heartbreaking.
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Post by Haldo Bramwise on Apr 24, 2013 16:03:02 GMT -6
So, can I get that tracking number I was promised more than a month ago, please? I'm quite annoyed at this point. Hey Andreas. We don't have to go to the hospital until late this evening. My first shipment to was returned to me due to some of the problems I have been having with the US postal service (but they are supposed to be sorted out). Your new order is ready to ship (along with many others). I have to take it to my local post office and fill out the customs forms there and I will do that asap. Here is picture of your waiting shipment, if that helps. My apologies for the problems with shipping the DD boxed sets. Uploaded with ImageShack.us
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machpants
Level 5 Thaumaturgist
Supersonic Underwear!
Posts: 259
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Post by machpants on Apr 24, 2013 17:26:09 GMT -6
John once again my heartfelt condolences on your loss, I have been through the same thing and it is rough. Please take the time you need for you and your family, and don't worry about the little things.
Scott
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Post by Vile Traveller on Apr 24, 2013 21:45:08 GMT -6
It's not something I can even begin to imagine ... I can only wish John and his loved ones all the best and hope that they can eventually move on from this sad event.
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Post by andreasdavour on Apr 24, 2013 23:42:39 GMT -6
While still annoyed, I feel for John's family at this point. Thanks for letting us know, Cameron.
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Post by andreasdavour on Apr 24, 2013 23:46:27 GMT -6
Thanks for the update, John.
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Deleted
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Post by Deleted on Apr 24, 2013 23:49:03 GMT -6
You're a customer who wants that for which he paid. I thought knowing why there is a delay might help with the frustration.
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Koren n'Rhys
Level 6 Magician
Got your mirrorshades?
Posts: 355
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Post by Koren n'Rhys on Apr 25, 2013 14:08:38 GMT -6
John, my heart goes out to you and your family. I can't even imagine how devastating this would be. Hopefully your family and faith will sustain you all in your time of need.
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Post by andreasdavour on Apr 26, 2013 13:07:25 GMT -6
Cameron, it does. once again, thanks.
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Post by Haldo Bramwise on May 5, 2013 16:12:39 GMT -6
Thanks, guys. Melissa and I are not back to actively shipping Delving Deeper Boxed sets. Now that we won't have an infant to care for, Melissa is back to being vital part of BHP and especially with shipping. We should see every Delving Deeper Boxed Set arrive at its new home (including all internationals orders) before the end of the month - remaining domestic orders much sooner.
All of the currently shipping boxed sets now include a four-page errata sheet.
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Post by Finarvyn on May 5, 2013 18:33:37 GMT -6
Is there any way to double-check to see that I bought one? My memory says that I did, but I can't recall exactly when I would have done so.
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Post by Haldo Bramwise on May 5, 2013 20:28:53 GMT -6
You ordered one, Marv
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machpants
Level 5 Thaumaturgist
Supersonic Underwear!
Posts: 259
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Post by machpants on May 5, 2013 22:56:24 GMT -6
Hey since you're here John, i ordered a Mullen box and paid the international postage for it. Is that going to come on it's own or with my Appendix N/DD Box Set order? I have no problem to combine if it will save some postage.
EDIT: ha I am Scott Sutherland in NZ BTW!
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Post by Haldo Bramwise on May 6, 2013 18:52:16 GMT -6
Hey since you're here John, i ordered a Mullen box and paid the international postage for it. Is that going to come on it's own or with my Appendix N/DD Box Set order? I have no problem to combine if it will save some postage. EDIT: ha I am Scott Sutherland in NZ BTW! Hey Scott. Your DD & Mullen Box is shipping together. The Appendix N stuff will ship separately.
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machpants
Level 5 Thaumaturgist
Supersonic Underwear!
Posts: 259
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Post by machpants on May 6, 2013 19:29:12 GMT -6
Great stuff John thanks, a perfect result for me
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Post by tacojohn4547 on May 8, 2013 21:24:11 GMT -6
Heart-felt condolences to you and your family, John. I am deeply saddened by the news of your loss. Know that you and your family are in my thoughts and prayers.
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